Frequently Asked Questions

Quality is at the core of everything we do. We use cutting-edge technology, rigorous quality control processes, and skilled craftsmanship to meet and exceed industry standards. Every part undergoes thorough inspection to ensure precision, durability, and compliance with your specifications.

Lead times vary based on the complexity and volume of the order, but we prioritize timely delivery. Most projects are completed within a few days to a couple of weeks. We work closely with our clients to ensure deadlines are met without compromising quality.

We provide fast and accurate quotations, typically within 24 hours of receiving your request. For complex projects, we may require additional details, but we always strive for a quick turnaround.

We provide comprehensive service support before, during, and after production. Our team is available to address any concerns, assist with technical queries, and ensure a seamless experience from order placement to final delivery.

We cater to a wide range of industries, including automotive, aerospace, medical, robotics, and consumer electronics. Whether you need prototyping or high-volume production, we have the expertise to deliver top-notch solutions.

Absolutely! We specialize in custom machining, sheet metal fabrication, 3D printing, injection molding, and more. Share your design requirements with us, and we'll create a tailored solution to meet your needs.

We accept STEP (.stp/.step), IGES (.igs), STL, OBJ, and DXF files for quoting. STEP is strongly preferred — it preserves geometry, tolerances and material information. PDF 2D drawings are also accepted alongside CAD files for tolerance callouts, surface finish specifications, and GD&T requirements.

Our minimum order is 1 piece for prototypes — we do not require minimum order quantities. There is no maximum quantity; we produce from single prototypes to production runs of thousands of parts. Volume pricing applies automatically: 10–49 pieces (10% discount), 50–199 pieces (20% discount), 200+ pieces (contact us for a custom quote).

Your CAD files are used solely to generate your quote and manufacture your parts. Files are stored on secure servers and never shared with third parties. We are happy to sign a mutual Non-Disclosure Agreement (NDA) before any file transfer. Contact [email protected] to request our standard NDA or send your own.

Yes. Email your 2D drawing (PDF, DWG) or even a hand sketch with dimensions to [email protected] and our engineers will create a quote manually within 24 hours. For production orders, we recommend supplying a 3D CAD file (STEP preferred) to ensure accuracy.

Standard lead times from order confirmation to delivery at your door: Prototypes (1–10 pcs): 7–12 business days, Small production (10–100 pcs): 10–18 business days, Large production (100+ pcs): 15–25 business days. Rush service (3–5 business days in-factory) is available for an additional 30% surcharge on standard materials.

We ship via FedEx, DHL and UPS international express services with full tracking. Typical shipping times: USA/Canada 3–5 business days, Europe 2–4 business days, Australia/Singapore 3–5 business days. Customs duties and import taxes are the buyer's responsibility.

Yes. We prepare all standard export documentation: Commercial Invoice, Packing List, Certificate of Origin, Material Test Certificates and, where required, MSDS sheets. For aerospace or defense parts, we provide EUC (End User Certificate) documentation on request.

We machine a wide range of metals and plastics: Aluminium (6061, 7075, 2024, 5052), Stainless Steel (303, 304, 316, 17-4 PH), Carbon & Alloy Steel (1018, 4140), Titanium (Grade 2, Ti-6Al-4V), Brass & Copper (C360, C110), Engineering Plastics (PEEK, Delrin, Nylon, PTFE, UHMW-PE). Email [email protected] for custom alloy enquiries.

Yes. Every order includes a Mill Test Certificate (MTC) verifying chemical composition and mechanical properties, and a Certificate of Conformance (CoC) confirming parts were manufactured to the specified drawing. For aerospace and medical parts, we maintain lot traceability records per AS9100 Rev D requirements.

We operate under ISO 9001:2015 Quality Management System. For aerospace and defense components we follow AS9100 Rev D practices including First Article Inspection Reports (FAIR), material certification and lot traceability. Medical device components are manufactured under ISO 13485-aligned practices.

Yes. CMM (Coordinate Measuring Machine) inspection is included for all parts with tolerances of ±0.025 mm or tighter, and available on request for all other parts at no additional charge for prototype quantities. We provide full dimensional inspection reports in PDF format alongside your delivery documentation.

We stand behind our work. If parts arrive out of specification or damaged in transit, we will re-machine and reship at no charge after reviewing the non-conformance. You have 14 days from delivery to report non-conformances (per our Refund Policy).

We accept Wire Transfer (SWIFT/IBAN) (preferred for large orders), PayPal (for international buyers), and Razorpay (credit/debit cards, UPI, net banking). Payment terms: Orders over USD 500 — 50% advance with PO, 50% prior to dispatch. Orders under USD 500 — full payment in advance.

No. The quote you receive includes machining, finishing (as specified) and standard packaging. Additional charges apply only for international shipping (quoted separately), rush service surcharge (30% if requested), and post-shipment design changes that require rework. Customs duties and import taxes are the buyer's responsibility.

India's manufacturing sector offers 40–70% cost savings on CNC machining versus equivalent US or European suppliers, while delivering the same material quality and tight tolerances. Survi Engineering specifically invests in advanced multi-axis CNC centres, rigorous QMS and experienced engineers — so you get the cost benefit of Indian manufacturing without the quality risk. See our Cost Savings Guide for a detailed breakdown.

Yes — over 70% of our customers are international. We regularly serve buyers in the United States, Canada, Germany, UK, Australia, Singapore and other countries. Our team is available by email and phone across time zones. Phone: +1 415 800 1593  |  Email: [email protected]